Helvetia: New Generation APM and Monitoring Transformation

Helvetia: New Generation APM and Monitoring Transformation
24 June 2019 youssef Ben Ali

Business Challenges:

  • Large, Swiss Insurance Group: 7’000 employees, 4,7 million customers
  • Fragmented, silo solutions for performance and capacity management
  • Inefficient root-cause analysis for performance issues impacting business critical applications
  • Reactive approach to manage the performance of business critical applications

 

Our Solutions:

       ~ APM Governance

       ~ APM Center of Excellence

       ~ APM Platform and Standards

       ~ APM On-Boarding Plan for Key Applications

Results:

  • Reduced outages ten-fold and increased the speed of fault resolution, boosting productivity for 3,500 users, including 1,000 customer-facing sales staff
  • Improved monitoring capabilities
  • Improved customer service levels, safeguarded staff productivity and reduced risks of lost sales
  • Freed up internal resources to focus on other projects

 

1 Comment

  1. Author
    youssef Ben Ali 2 weeks ago

    Helvetia

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