Helvetia: New Generation APM and Monitoring Transformation

Business Challenges:

• Large, Swiss Insurance Group: 7’000 employees, 4,7 million customers
• Fragmented, silo solutions for performance and capacity management
• Inefficient root-cause analysis for performance issues impacting business critical applications
• Reactive approach to manage the performance of business critical applications

Our Solutions:

       ~ APM Governance

       ~ APM Center of Excellence

       ~ APM Platform and Standards

       ~ APM On-Boarding Plan for Key Applications

Results:

• Reduced outages ten-fold and increased the speed of fault resolution, boosting productivity for 3,500 users, including 1,000 customer-facing sales staff
• Improved monitoring capabilities
• Improved customer service levels, safeguarded staff productivity and reduced risks of lost sales
• Freed up internal resources to focus on other projects