Business Challenges:
- Large, Swiss Insurance Group: 7’000 employees, 4,7 million customers
- Fragmented, silo solutions for performance and capacity management
- Inefficient root-cause analysis for performance issues impacting business critical applications
- Reactive approach to manage the performance of business critical applications
Our Solutions:
~ APM Governance
~ APM Center of Excellence
~ APM Platform and Standards
~ APM On-Boarding Plan for Key Applications
Results:
- Reduced outages ten-fold and increased the speed of fault resolution, boosting productivity for 3,500 users, including 1,000 customer-facing sales staff
- Improved monitoring capabilities
- Improved customer service levels, safeguarded staff productivity and reduced risks of lost sales
- Freed up internal resources to focus on other projects
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