Business Challenges:
- Automobile importer in Switzerland, 5’400 employees, 80 garages and 500 brand contractors
- Maintain high level of customer service is key success factor
- Ensure critical systems for the customer’s business are highly available and performing well
- Limited visibility restricted the IT team’s ability to take a proactive approach to fault resolution
Our Solutions:
~ APMaas
~ Customized APM Solution
~ Proactive Monitoring Process
~ Performance Testing as a Service
Results:
- Reduced outages ten-fold and increased the speed of fault resolution, boosting productivity for 3,500 users, including 1,000 customer-facing sales staff
- Improved monitoring capabilities
- Improved customer service levels, safeguarded staff productivity and reduced risks of lost sales
- Freed up internal resources to focus on other projects
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